online policies

Returns & Exchanges

All sale items are final sale.

In order to return or exchange a full priced item, all original tags must be attached. All shoes must be in their original box.

Send your return items to:

2322 N. Clark St.
Chicago, IL 60614

Please include the original invoice in the package.

Items returned within 14 days of purchase will be refunded on your credit card. Items returned between 14 and 60 days will be refunded for store credit. We will e-mail you a gift card number as well as mail you a gift card that could be used on-line or in our store.

Shipping & Handling

Frankie's on the Park will ship your items using either UPS Ground, 3 Day Select, or 2 Day Select-- the choice is up to you.

We offer free UPS Ground shipping for all orders over $100 shipped domestically.

Please allow 48 hours for processing your order before shipping. We ship your on-line purchases from our physical store, so it is possible that some items are sold out while still listed as available on-line. We will notify you as soon as possible and will not charge you for the sold-out items.

Sales Tax

An order shipped to an Illinois address will be subject to the Illinois sales tax of 10.25 %. Shipments to all other states will be tax-free.  

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)